Wallingford Glass & Glazing Ltd Ayres Yard
Station Road
Wallingford, Oxon.
OX10 0JZ
Privacy:
Wallingford Glass & Glazing Ltd is committed to protecting the privacy of your personal information.
Our company is registered with the Information Commissioners Office (ICO), in
order to make transparent our data handling practices, and complies with the
General Data Protection Regulations (GDPR) effective from May 2018.
Good information handling
makes good business sense. By doing this we believe we will enhance our
business’s reputation, increase customer and employee confidence, and by making
sure personal information is accurate, relevant and safe, save both time and
money.
Our organisation act as a
Data Controller as we keep or process information about living people and must
comply with certain important rules about how we collect and use personal
information.
Lawful Basis for Processing
Our firm must have a valid
lawful basis in order to process a person’s data and be able to demonstrate the
processing of data is “necessary” in order to provide our products and
services. There are six lawful bases.
Our organisation process on
the basis of the following:
CONTRACT - We may have to process
information to fulfil our contractual obligations to provide a quotation, or act
as credit intermediary in a finance agreement, or provide a warranty. In this
instance the processing is necessary for the performance of the contract.
LEGAL OBLIGATION - We may have to process
information for health and safety reasons. In this instance Health and Safety
is legislation.
LEGITIMATE INTERESTS - In many instances the
processing is necessary, for example to ultimately create a finance plan
through a lender when acting as a credit intermediary or carrying out a
Customer Survey Report.
CONSENT - We ask person’s to
positively opt in if they want to receive further information on an alternative
product or service that we market separately.
We do not process special category data.
Collection of Information – Your consent
We may collect personal
information from you if you provide it voluntarily. If you do provide personal
information to use, we will assume that you have read this Privacy Notice and
have consented to us using your personal information in the ways described in
this Policy and at the point where you give us your personal information. If,
after providing us with personal information, you later decide that you do not
want us to use it for particular purposes, then please write to us at the address
shown.
Collection of your Information
We may
collect and process the following data:
Information
you provide when buying our products or services;
Information
you provide to us by filling in our forms;
Information
collected through correspondence with our Sales and/or Customer Relations teams;
Information
you provide to us through the recruitment process;
Information
you provide to us in order to register for alerts;
Social Media
interaction;
Statistical
data about your browsing actions and patterns for the administration of your
application for employment;
We may
require you to submit personally identifiable information in order for you to
make use of our services. You confirm that any information you enter or provide
will be true. We will only request and collect information which is necessary
or reasonable in order to provide you with your requested services and to
improve the services that we provide. It will not be a requirement to provide
any additional information which is not needed to provide the services.
Reasons for Collection of your Information
In the course of our dealing with you we may collect and process certain
information about you, including your name, date of birth, address, contact
details (including your email address and contact telephone number), payment
details (where applicable), and other information about you in respect of which
services and products may be provided. Your personal information may be used by
us, our employees, contractors or agents to:
- identify you during any communication
between you and us;
- assess eligibility for services and
products (whether provided by us or on our behalf);
- carry out regulatory checks and meet our
obligations to our regulators;
- communicate with you to arrange the
provision of such services and products;
- administer and provide such services and
products;
- detect and prevent loss, fraud and other
criminal activity;
- carry out credit reference checks through
associated third parties;
- carry out market research and to help us
review, develop and improve the services and products we offer; and
- contact you (in accordance with your
preferences), by post, telephone, SMS, email and other electronic means
with information about products, services, promotions, and offers that may
be of interest to you.
- Keep legal certificates and work records
relating to the services we have provided to you including details
relating to:
Warranty, maintenance and guarantee information;
Any information which we consider may be required by the Health and
Safety notice, product recall or modification;
Industry Body Documentation and records;
Records of Advice given;
In the event that we sell or buy any business or assets, we may disclose
personal information held by us to the prospective seller or buyer of such
business or assets. If we or substantially all of our assets are acquired by a
third party, personal information held by us will be one of the transferred
assets.
Your personal information may also be used by us, our employees or
agents if we are under a duty to disclose or share your personal information in
order to comply with any legal obligation, or in order to enforce any agreement
we have with or otherwise concerning you, or to protect our rights, property or
safety or those of our customers, employees or other third parties.
With whom do we share your personal information?
Third parties such as our Principal, the Financial Conduct Authority, a
finance lender (where applying for a finance option where we act as a credit
intermediary), a finance credit broker, credit reference agencies (who may
check the information against other databases, public or private to which they
have access), or fraud prevention agencies. This information may come from your
interactions with us or them through applying for finance or other consumer
finance product; or ascertain from the way in which the loan is administered
and managed.
In connection with the above purposes, your personal information may be
transferred to, or otherwise processed by third party service providers acting
on our behalf, our agents and law enforcement authorities (including the
police).
Access to Information
The GDPR gives you the
right to access information held about you. You have the right to ask for a
copy of the personal information held about you. You also have the right to ask
for inaccuracies in information to be corrected. Any access request is not
subject to a fee unless the requests are unreasonable in which case a fee may
be charged and will be disclosed at the time of request. A copy of the
information held about you by us can be requested by writing to us at the
address shown.
Transfer of Information Abroad
We will not transfer your
personal information outside the EU without first obtaining your consent.
Change of Policy
We may occasionally change
the Privacy Notice to reflect customer and company feedback. Any changes will
be shown on this page.
Breach Notification
Our business has the
effective processes to identify, report, manage and resolve any personal data
breaches.
Dealing with Data Protection Complaints
We aim to comply fully with
our obligations under the General Data Protection Regulations. If a customer
has any questions or concerns regarding our company’s management of personal
data including their right to access data about themselves, then they should
contact Adam Crake the director, who is responsible for ensuring our company is
compliant with data protection and is the nominated data protection lead or
Data Protection Officer (DPO).
If our company holds
inaccurate information, then the customer should write to our firm at the
address shown providing the director with any evidence to show what the
information should say keeping copies of the correspondence. If after a
reasonable amount of time (28 days is recommended) the information has not been
corrected, then the customer can make a complaint.
There are two courses of
action:
- Contact
the director to process the complaint.
- If
the customer is still dissatisfied, they can go directly to the
Information Commissioner, the independent body that oversees data
protection and the GDPR. They can be contacted on 0303 123 1113 or their
website is www.ico.org.uk.
Security
We are committed to
ensuring that your information is secure. In order to prevent unauthorised access
or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect
online.
How we use cookies
A cookie is a small file
which asks permission to be placed on your computer’s hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you
know when you visit a particular site. Cookies allow web applications to
respond to you as an individual. The web application can tailor its operations
to your needs, likes and dislikes by gathering and remembering information
about your preferences.
We use traffic log cookies
to identify which pages are being used. This helps us analyse data about web
page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the
data is removed from the system.
Overall, cookies help us
provide you with a better website, by enabling us to monitor which pages you
find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share
with us.
You can choose to accept or
decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.
Links to other websites
Our website may contain
links to other websites of interest. However, once you have used these links to
leave our site, you should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection and privacy of
any information which you provide whilst visiting such sites and such sites are
not governed by this privacy statement. You should exercise caution and look at
the privacy statement applicable to the website in question.